The lock beeps, the Checkmark and Lock symbols alternate fl ashing, and the door cannot lock. Business Profile. Woman's finger touching Premis touchscreen electronic lock. Send a Question. The lock will remain in the position it was last in. Lifetime warranty on the finish and mechanicals. ... Weiser Inc. Send a support question about Premis to our support team. Weiser Smart Electronic Locks. That means that every time you want to add a or change an access code (or use the Premis app for anything) you need to do a complete set up all over again. Security features include Weiser’s SmartKey Security and patented SecureScreen Technology to prevent against both common and advanced break-in methods Remotely monitor lock status, remotely lock or unlock the deadbolt, manage authorized lock users, generate up to 250 user codes and schedule or revoke guest access through the app If you're experiencing issues, our Support Center is also available for instant access to frequently asked questions, how-to's, and troubleshooting help. The door handing process was not executed The deadbolt latch and strike are misaligned, during installation. We'll respond to you as quickly as possible. Remote Access* Rushing off to work again? You can use the Premis app to check the status of your lock. Weiser Premis Touchscreen Smart Lock Compatible with Apple HomeKit, Electronic Deadbolt Featuring SmartKey, Satin Nickel is currently at all time low on Amazon for 157.80$. If the deadbolt makes several unsuccessful attempts to lock or unlock the door, it may mean that the door is warped and the latch does not line up correctly with the strike. Since updating to iOS 13.1 my Kwikset Premis App can no longer find any locks. Yes I have allowed the app to use Bluetooth … Using the Weiser App within Bluetooth range, you can lock/unlock the Aura Smart Lock and program up to 250 user access codes that can be scheduled and customized. Remove the battery pack. Woman's finger touching a Kevo lock. 11 votes, 29 comments. Read honest and unbiased product reviews from our users. Operating the lock excessively reduces battery life. Make sure you search on "Weiser Premis App IOS 13 issue" and "Kwikset Premis App IOS 13 issue" before you consider buying. One year warranty on the electronics. When the batteries die, the codes are stored in non-volatile RAM on the RF card. For information on how to change your batteries, please see documents and videos on the Aura Support Page. Remove … So you can continue on with your life with security and peace of mind. 8:15am Did you lock the door? Obsidian touchscreen electronic lock in satin nickel. The lock is Homekit ONLY and does NOT work with Android phones. There are a few reasons this might happen: Aura will not lock if your batteries are too low so as to prevent accidentally locking you out. Avoid turning on the touchscreen unnecessarily. Entrance is still available with a key. Claim Share Print. Find helpful customer reviews and review ratings for Weiser Premis Touchscreen Smart Lock Compatible with Apple HomeKit, Electronic Deadbolt Featuring SmartKey, Satin Nickel (9GED22000-001) at Amazon.com. not drilled deep enough. Why isn’t my Aura Deadbolt locking using the Kwikset App or 1-Touch Locking button? The Premis deadbolt requires a tapered latch bolt for ease of operation. Check your door alignment. 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