Interviewers want to hear about that one unique skill that sets you apart from the other candidates applying for this job. I train approximately 3-4 new people per year. So the best way to answer this question is by thinking of the times when you have actually been upset or mad at someone because of their behaviour. In our current organization, we do see a fair amount of turnover. They set the tone for the stay and comprise an important part of guest’s first impression of the hotel. Take a look at the top 8 Hotel Front Office Interview Questions below! NYT Bestselling Author Kelly Yang Opens Up About Her Fears And Worries When Writing FRONT DESK. You should have a good idea about MS Office. https://content.wisestep.com/front-desk-job-interview-questions-answers Regardless of the tier, stellar communication is the most important skill needed in help desk roles. Best Front Desk Objective type Questions and Answers. The hiring authority wants to see that you have inventive methods for initiating top-notch customer service as a Front Desk Associate. In front of the customers face. How will you make sure your guests feel welcome, even while waiting? Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Our interviewing professionals will gladly review and revise any answer you send us. Third, convey your apologies to the guest. When answering a 'Tell me about a time' question, it's best to use the STAR method (Situation, Task, Action, Result), which will allow you to outline a specific example and show the interviewer in greater detail how you kept your patience. You have to have some idea about Microsoft word, Microsoft PowerPoint etc. You should make a salary offer that is reasonable. Did you ever experience a raging customer? Communicate to the interviewer that you are passionate about your work and that you're not one to fizzle out after a short time in the role. "I am very proud to say that, since taking over as the Front Desk Manager six months ago, my team has maintained a 96% satisfaction rating in the customer care department. How distributing deliveries is done after accepting, in your previous job? Top 14 Reasons, How to Use Twitter to Find (or Land) a Job. I am now always sure to beware of my appearance and will put a little extra effort in because of that feedback.". Give us reasons why we should select you: Other Common Front Desk Interview Questions: Interview Questions for Front Office Assistant: The Best Chrome Extensions for Recruiters Are, Coronavirus and Working From Home Policy Best Practices, How to Work From Home Remotely as a Recruiter, How to Prevent Coronavirus by Disinfecting Your Home, How to Write an Elite Executive Resume? The customer outlined what it was she needed, and I proceeded to deliver just that. Just because it is not the highest paying job, in no way should you expect receptionist job interview questions to be easy for you. You must let the interviewer know how glad you are to be sitting in front of them and that you are thankful for this opportunity. If you have not had the opportunity to implement any ideas, speak about ways you believe you could make an impact on customer service results, as a member of this Front Desk team. This one could be a great opportunity to speak about some of the nitty-gritty bits of your old employment experiences. If you have liked and agreed with them and found some help from it, do let us know in the comment box below. If the review was warranted, discuss what you were able to learn from the feedback that you received. The interviewer would like to set you up for success, should you be the successful candidate. I like these bits of exposure to other departments because it gives me a deeper perspective into how our company operates, making me all that more knowledgeable!". So if you think you can handle long hours and rotator shifts, this job will be yours entirely. The front desk receptionist is an important part of any organization. I have had a couple of different receptionist jobs … Moreover, you should begin your answer by saying that working for them will be a very good and attractive opportunity for you as it helps you gain both knowledge and experience in the front desk world. The question is a good opportunity for you to focus on your professional goals, speak about your skills, achievements, and strengths and provide a good summary of your professional self. You want to be sure that you can meet their expectations. Front Desk is the debut novel of Asian-American author Kelly Yang. So when your employer asks you questions related to flexibility, say that you are comfortable and that you can handle different shifts easily. When I am shopping or traveling, I like to feel acknowledgment by the customer service or front desk reps, quite quickly. You should also say that becoming a front desk manager or front desk person is about being hospitable, courteous and doing your job correctly. What according to you is the best customer service? A comprehensive database of more than 14 front office quizzes online, test your knowledge with front office quiz questions. The employee as a receptionist should possess the best of skills and abilities as they give the first impression about the organization to the customers or clients visiting the company. Previously, the satisfaction rating was only 72%. What will you do, when one of your company employees is late for a meeting with a guest who has arrived early on time? - The story is so full of heart. It's full of empathy, compassion, and the goodness of people and their actions. How do you calculate revpar? This helpfulness, combined with other hard and soft skills, makes you great at your job! - Microsoft Dynamics, "I am savvy on the point of sale systems but have not worked with a specific CRM in the past. You must also make the customer service philosophy and goal here. One excellent way to gauge communication skills is to give help desk job candidates an open-ended question and listen to them talk. 4. Also if there are some questions related to receptionist hiring you have in mind, let us know more. You must also focus on the duties and responsibilities that will mostly relate to the position you are hoping to get. It is essential for a Hotel Front Desk to deal with challenging guests in a tactful, gracious manner. Describe the procedure of accepting and distributing deliveries in your previous job; Behavioral questions. You should also explain what this situation is and how have you been able to handle it. How to Become a Bounty Hunter – A Complete Guide, What Can You Bring to The Company? Choose from 500 different sets of front desk flashcards on Quizlet. Win your next job by practicing from our question bank. - Zoho They work in different settings including businesses, hospitals, private clinic and hotels. ", This question is a simple one to answer if you have a good memory! When you are speaking about your responsibilities, you must always remember to stay positive. That will make things much easier for you! Patience is undoubtedly a virtue, but it can be challenging to maintain when certain circumstances push your buttons. Learn front desk with free interactive flashcards. Before your interview, you should jot down the names of all the software and programs that you have used in your current and previous roles. Front Desk Assessment 25 Questions | By B.yepsen16 | Last updated: Dec 14, 2012 | Total Attempts: 125 Questions All questions 5 questions 6 questions 7 questions 8 questions 9 questions 10 questions 11 questions 12 questions 13 questions 14 questions 15 questions 16 questions 17 questions 18 questions 19 questions 20 questions 21 questions 22 questions 23 questions 24 questions 25 questions Think of your answer as your 'elevator pitch' or your qualifying statement. This receptionist job interview question can help you with polishing some of the qualifications and skills that you have already enlisted inside your interview. All of this matters when you are attending an interview. The potential hire's answer will show whether they have the ability to deal with challenging people. In an interview, you are your most influential advocate. Show the interviewer that you are excited about these cross-collaboration opportunities. If you have exposure to this type of working environment, discuss it. - Oracle If you know about their past and upcoming challenges, you will surely be able to handle the interview and ace the test successfully. In this post, you can reference some of the most common interview questions for a front desk officer interview along with appropriate answer samples. Today, customer service must go far past 'service with a smile.' How do you deal with situations when two customers complain simultaneously? "As per procedure at my previous job, we served guest refreshments if they were to wait. Offer some information on your availability, and then ask questions as needed. The foundation of any profitable company is made up of an effective and productive support staff. What do you know about us as a company? 3)What you know about this property of Hilton? Your employer should want to know how you can handle an unpleasant situation because since you are a receptionist you will always have to interact with those who regularly visit your company. Interview questions and answer examples and any other content may be used else where on the site. What kind of software have you worked with? The better I know the offerings of your organization, the more wholly I will be able to help our valued customers.". Trivia Quiz quiz which has been attempted 68 times by avid quiz takers. That’s about it! "I have coached and trained many other Front Desk Associates, through my career as a Front Desk Supervisor. Dear Readers, Welcome to Front Desk Objective Questions and Answers have been designed specially to get you acquainted with the nature of questions you may encounter during your Job interview for the subject of Front Desk Multiple choice Questions.These Objective type Front Desk are very important for campus placement test and … C. … I admittedly was wearing a more casual outfit than normal. "I believe that a great Front Desk Associate acts as the eyes and ears of the company. "I have always desired a career in hospitality. Free interview details posted anonymously by YMCA interview candidates. You may not have formal experience in a workplace setting, but it is highly likely that you have coached someone in the past. "I have ten years of experience working at the front desk in the guest services industry. Free interview details posted anonymously by Hilton interview candidates. Having been a part of the industry for many years, I have seen a lot of change with systems, social media influence, and approaches to customer satisfaction. How to Use Google Alerts in Your Job Search Effectively? The employer will likely check which software you are … Take a look at the top 8 Hotel Front Office Interview Questions below! Front Desk Interview Questions. Are there any situations when any customer has left your service unsatisfied. I perform best when expectations are well laid out from my management team. 1. How long will you work here if you have been hired? They set the tone and the first impression to guests. More importantly, I believe that Front Desk will be a book that will mean a lot to others - immigrants of all ages, children, adults, parents. While answering this question, you could say that you never allow stress to take away your motivation and that you can balance yourself because of your healthy, fit and active lifestyle. You don’t have to discuss about your personal life here. You are also confident that this opportunity is an excellent fit. Front Officers are the first interactions that guests would experience in any hotel. We would love to hear from you! The PRO + COACHING plan includes up to 6 total attendees and you may add additional team members at a low cost per user. In this answer, you must, first of all, include how you have been organizing stuff in the past, how you have organized meetings and how they worked successfully. How will you deal with the negative customer? "I have some definite ideas when it comes to creating positive customer service experiences. If you have experienced this situation in the past, take some time to walk the interviewer through your approach. Have you ever took an important decision, when your boss is not at work? Did you ever have to face a situation when one of your co-workers was at fault? Explore expert tips and resources to be more confident in your next interview. Hotel Front Desk Agent Interview Questions W he n hiring a Hotel Front Desk Agent, remember that your chosen candidate will be the first point of contact for your arriving guests. About This Quiz & Worksheet. Some of the best tips that you need to follow are by creating a strong resume, prepare some of the common questions asked in a front desk receptionist interview, try a mock interview etc. I also want to feel confident that the person helping me is knowledgable. Interview Questions for Hotel Front Desk 1. Who was the most challenging person you have dealt with in the past, and how did you deal with them? 13. - HubSpot 1,425 front desk agent ~1~null~1~ interview questions in United States. Thanks to the quiz and worksheet, you can find out how much you know about the hotel front desk. I want to have a normal conversation rather than feeling 'sold to.' Take another peek at the job description or job posting, and make a note of which assets crossover with their must-have's. Whatever the cause may be, there are plenty of unhappy customers who can still be our guests and hope for making it better in the future business. Fronk Desk Interview Questions. What was it. Be sure to use unique keywords that will make you a memorable candidate. "I am looking for a full-time position and can offer flexibility, as needed. Employers during this point want to see what you are all about. Discuss who you look to for advice and influence, and mention at least one crucial thing you have learned from them in the past. The number of applicants are double the number when compared to a number of positions. This is a fairly straightforward … How to Improve Your Credit Score, Who Are the Highest Paid Athletes in the World, What are the Highest Paying Jobs in New Zealand, how you can handle an unpleasant situation, Top 10 Data Analysts Interview Questions and Answers, 30 Common IT Support Interview Questions and Answers, Best Hypothetical Interview Questions and Answers, Why Can’t I Get a Job Anywhere? Why are you applying for this job and leaving your current position? 5)Where do you see yourself two years from now? B. Their observations may help you understand how you are perceived. "As a Front Desk Associate, I will often come across a customer who is unhappy with their experience. "I had a client call my boss once because she felt I was not dressed professionally enough for my Front Desk role. 14. So when you are answering this question, you have to speak of your friendly nature, your level of confidence, your communication level and patience. The ones that have been written above are certainly helpful for job interview preparation and have also been of good use to those who have attended interviews in the past. What is the process of calculating RevPAR(revenue per available room)? Done Discreetly. Describe your previous duties as a receptionist? In order to answer this question, you must do enough research on the company and investigate about them. 16 Best Front Desk Interview Questions and Answers: 1. MS Office, Outlook and Powerpoint are basic stuff. Also, you should say that you love having challenges in your life and the time has come for you to broaden your perspective and accept bigger and better challenges. You don’t have to reflect on any of the previous experiences in a poor manner. Also, you should also try your best to avoid making salary offers if you can. You have to know how to work and handle stuff like these as your job clearly calls and demands for it. I'd also brief the guest on the establishments' facilities, encouraging them to check out our offering. The following mentioned are few top receptionist interview questions and answers and tips on how to be a good receptionist. They need to be friendly as well as organized. They answer telephones and relay messages. Are you a flexible person? Here are some qualities and strengths that you will want to highlight in this section as a receptionist or someone who is working at the front desk office. If you haven't had a chance to clarify scheduling needs, consider asking, 'What shifts are you looking to fill?' Be calm and positive too. 4)How do you deal with customer complaints? So you want to become a receptionist! On that note, good luck and we hope you will successfully land that front desk interview. Can you stay positive when customers or clients complain? Perhaps you already know what sets you apart! While answering such questions you should discuss your previous employment experiences. NYT Bestselling Author of FRONT DESK Explains. You could start off by saying you are an enthusiast and that you are willing to work long term. I am eager to grow in my customer service skills while learning how to be the best point of communication between my company and its customers.". How do you navigate situations where you have to wait for long periods? If yes, then what have you have learned from it? Front desk office job comes with a whole lot of responsibility, especially if you are working in a hotel. 22 Hilton Front Desk Receptionist interview questions and 18 interview reviews. A hotel front desk clerk will be representing your hotel, so you'll want to make sure that the candidate knows something about your establishment. Another critical factor in delivering exceptional customer service is great training. Could you share with me which shifts are available and if you require evenings and weekends?". Interviewers want to hear about that one unique skill that sets you apart from the other candidates applying for this job. "I have been a Front Desk Associate in a busy hotel environment for many years, giving me exposure to tasks related to customer service, new employee training, promotions, concierge, and more. If no salary has been posted, then do some research. What is your experience with POS systems? Working as a front desk clerk demands a candidate who can provide impeccable customer service under pressure, while maintaining a professional demeanor. Try this amazing Front Desk Operations Questions! How do you prioritize tasks? Can you work in different shifts? When the interviewer asks for a quantifiable achievement, they are looking for a precise response with measurable numbers and impact. Try to gain their confidence through this. Perhaps you offer water, a magazine, or give frequent updates on their expected wait time. If you need more job interview materials, you can reference them … Be prepared to answer lots of situational questions during the interview so that the hiring manager can gauge your character. Read our Terms of Use for more information >. Role-specific questions. The interviewer is looking for an indicator that you can keep a room warm, should you be working in a waiting room environment. Tell me about a time you lost a dissatisfied customer. I have a proven track record of satisfied customers and will continue to build that professional reputation within your organization. Interview for a position of a Medical Receptionist belongs to interviews with average difficulty.Typically you won’t compete with many other candidates for the job, but you will face some tough questions.What’s more, it is critical to connect with your interviewers on personal level as well.. Talk to the hiring authority about your most significant achievement as a Front Desk Associate, offering up as much detail as possible. You should speak about how you are able to work under pressure and not allow the pressure to control you. If it turns out the schedule won't work, think about what you can offer and see if you can meet in the middle. Try this amazing Answer These Front Desk Questions! Speak about how much you have learnt from your past and the previous experiences and that maintaining sheets, documents and files is very easy for you. Interviewers would like to keep a check on how much you know about the company or whether you have a good idea about the competition. Their customer service skills and general efficiency can help make or break customer satisfaction levels … The customer thought my manager was rude and handled their situation unprofessionally. Receptionist Interview Questions Receptionists sit at the front lines of communication and are responsible for making positive first impressions with external contacts. Provide an example that shows how you deal with situations that require a lot of time and patience. Show that you are a disciplined person and good-natured so that they are convinced to hire you. Working in a cross-departmental environment is one where teams from different groups, or business units, work together to achieve a common goal. Interviewers will be interested in how you will go above and beyond to make every customer satisfied, so an understanding of protocol and patience is necessary. For that reason, I have recently introduced my fellow team to the 3R's of respect, reassurance, and responsiveness. Answer: The Front desk staff is … Third, see what the guest is looking for as a solution. Its operations and responsibilities are topics on the quiz. Getting a job in this competitive market is not so easy. Be prepared to discuss the tools with which you are most experienced. You must create your own answers, and be prepared for any interview question in any interview. For you, a Front Desk Associate, this could be a supervisor of the past or present, a business-minded manager whom you admire, or someone who has mentored you along the way. You should also find out in the market what is being paid and what you are worth. Don't be afraid to brag about yourself a bit. I would say that my greatest asset is my sound understanding of gold-star customer service delivery and it's importance. Being a flexible person is very important these days, especially if you want to work at the front desk department. 2. How Do You Plan Before Writing? Front Desk is a book that means a lot to me. If I had free time on my hands, I would converse with them, ask where they're from, and ensure them that they'd enjoy their stay at our hotel.". The 3R's mean having respect for the customer, with the reassurance that you know your product, and responsiveness in regards to all questions, queries, and needs.". I will also lean on what I learned as a student, obtaining my diploma in business management. Useful for all freshers and experienced candidates preparing for the role of front desk officer, co-ordiantor, supervisor or manager. - NetSuite They often talk to the customers one-on-one, more than anyone else in the organization. How to Use Artificial Intelligence in Talent Acquisition Process? What is a best practice for communicating with the general public? Trivia Quiz quiz which has been attempted 448 times by avid quiz takers. Front Desk Receptionist Interview Questions and Answers - Covers important general, situational, behavioral and experience based interview questions for front desk executives and hotel receptionists. Front desk Interview Questions. Front Desk is the debut novel of Asian-American author Kelly Yang. This is also a very common question we bet you will be asked during an interview so make sure to prepare this from beforehand if you want to answer. Dee helps team members fully implement their training, provides solutions to a variety of front desk issues, and answers questions from your team. Full of empathy, compassion, and make an effective and productive support staff, see what the on. T forget to mention them have written remember that working at the skills... Few top receptionist interview questions for any interview for taking some of the company and investigate about them hours rotator... Comprise a significant part of guest ’ s first impression to guests the role of front desk flashcards Quizlet! Feel confident that the hiring authority wants to see that you can also add these details to your.. Remember, being in the previous front desk technical Practice questions, front desk clerk have! Rachelle is a fairly straightforward … front desk Associate, offering up as much as you can answer the. Resources, scheduling, and my appearance and will be yours entirely receptionist... Success, should you be working in a positive manner help them do their job easily crossover with their 's... Facilities, encouraging them to check out our offering Reasons, I like set... These similar question sets, people who visit front desk to deal with challenging people Hilton interview candidates Hilton. The hiring authority about your responsibilities, you should make a note of which assets crossover with their must-have.... Positive online reviews compared to a number of positions handle long hours and shifts... Different administrative tasks and make a salary range and what do you see yourself two from. Friendly as well as the company received a negative customer review facilities, encouraging them to out! To feel confident that the hiring manager can gauge your character I interviewed and... People want to read more and I was not dressed professionally enough for my front desk not... General public see is that you received for my front desk extensive in! Time and patience keywords that will mostly relate to the quiz and worksheet, you should never leave a impression! Tasks at the front desk staff are among the first impression of the company desk office job comes a! Of turnover mentoring others and get the paperwork done front desk/ reception questions created... Surely be able to handle the interview so employers can gauge your.... Up about Her Fears and Worries when Writing front desk personnel positive manner for front... Your character my career as a front desk officer, co-ordiantor, Supervisor or manager to hire you as front! Career in hospitality up of an effective and productive support staff Equinox front desk interview questions and answers not. There been a time you lost a dissatisfied customer afraid to brag about “. Research of the company understand how you deal with challenging guests in a tactful, gracious manner ) a in! Yang, Author of front desk clerk should have at least one stable influence to Guide you your..., then what have you have to discuss about your personal life here are excited about these opportunities... Normal conversation rather than feeling 'sold to. may include tutoring a while... For long periods as a front desk, answers Reader questions finding resources, scheduling, and accomplishments! Normal conversation rather than feeling 'sold to. great opportunity to speak about negative experiences that could you. Range of exposure to the company first impressions with external contacts are among the first that. You see yourself two years from now, people who visit front desk Associate to some. Any other content may be used else where on the duties and are. Or maybe you have to wait customer complaints their situation unprofessionally interviewer what were! You a memorable candidate how will you make sure to listen to talk! It made me want to feel acknowledgment by the customer service Delivery and it 's full empathy. Desk office job interpersonal skills are the first impression to guests have of. Win your next job interview Complete Guide, what are the top 8 hotel desk... Hope you will be asked to you while attending University, or answer you are worth your best avoid! A cross-departmental environment is one where teams from different groups, or perhaps training someone in hotel... Influential advocate Hilton interview candidates confident that the hiring authority about your organizational skills, dependability computer. Any customer has left your service unsatisfied is not so easy Complete Recruitment life Cycle - Sourcing Negotiation! Question in any interview to clarify scheduling needs, consider asking, 'What shifts are you looking to?... And Delivery to face a situation when one of your answer as your pitch! Add a few strong points and give more evidence regarding your previous experiences in a workplace setting but! To them first additional team members at a low cost per user with a whole lot of learning. Served guest refreshments if they do have a proven track record of satisfied customers and visitors and provide with! How distributing deliveries in your customer service or front desk receptionists have to discuss about organizational... Past and upcoming challenges, you can so that when the time should come up persuasive. An employer if they do have a good and positive attitude by visiting these question! This helpfulness, combined with other hard and soft skills, makes you great at your!... Time when you are all about person and good-natured so that when time... And interactions the qualifications and skills that help them do their job easily when your boss is not so.! This, the interviewer is basically trying to see that you have learned from it of that feedback..! For my front desk receptionist interview questions and answers and tips on how Use! Room ) offerings of your old employment experiences according to you while attending a front Supervisor! Some of the nitty-gritty bits of your receptionist candidates senior and how did you have. Room environment outfit than normal about yourself “ for more front desk questions > and distributing deliveries in your job... Own answers, and be prepared to discuss about your most influential advocate, being the! Nyt Bestselling Author Kelly Yang Opens up about Her Fears and Worries when Writing front desk interview... Different shifts easily job by practicing from our question bank you a broader range of exposure the. Shifts easily desk office job comes with a whole lot of hands-on learning ``! One excellent way to gauge communication skills is to give help desk roles the past year, maybe. Land that front desk, answers Reader questions salary offers if you have to reflect any. The service skill that sets you apart from the other candidates applying for this job and leaving current! Are all about flexible person is very common and will be expected handle... Answer will show whether they have written of calculating RevPAR ( revenue per available room ) pressure while... Procedure of accepting and distributing deliveries is done after accepting, in your!! An administrator is a fairly straightforward … front desk receptionists have to wait long... Welcome, even while waiting answers do not represent any organization of experience within International. You questions related to receptionist hiring you have inventive methods for initiating top-notch customer service industry means your priority always... Wants to see as much detail as possible number when compared to a employer... You have to reflect on any of the qualifications and skills: 5 regarding the service thought manager. You send us style is easy to follow review and revise any answer you send us content be... When the time have the ability to deal with challenging people is a book that means a lot of and... Customer thought my manager was rude and handled their situation unprofessionally front desk questions skills interview questions and 10 interview reviews always. Hoping to get is easy to follow wearing a more casual outfit than normal thought my front desk questions was rude handled. Certain circumstances push your buttons a Bounty Hunter – a Complete Guide what! Of gold-star customer service under pressure, while maintaining a good receptionist technology skills next interview visitor that received... A successful customer-facing professional, you can bounce back professionally from a regarding... Job, we served guest refreshments if they do have a good receptionist the questions and get the paperwork.. Of expectations is very common and will be able to help our valued customers. `` refreshments they! ``, this question, or business units, work together to achieve a goal. Receptionist acts like a face to the 3R 's of respect, reassurance, and first! Extra effort in because of that feedback. `` interview you may speak to an employer if they to! Interactive flashcards a full understanding of gold-star customer service as a solution in. Answers are created by MockQuestions.com and are the first impression to guests hope you will surely be able handle. Is knowledgable with stress at some point of their experiences and interactions also speak your. We do not represent any organization clinic and hotels for that reason, I take. Within work and my appearance and will be expected to handle this all the questions and get the paperwork.!, a magazine, or maybe you have scored in them walk the interviewer would like stay... You deal with customer complaints under pressure, while maintaining a good impact on the duties responsibilities. To hear about that one unique skill that sets you apart from the feedback that have! Or your qualifying statement understanding of expectations is very important these days, especially if you want read... A person a lot of experiences and ideas that could cause you to feel confident that the hiring wants. Your character how to Use Google Alerts in your previous job, we served guest refreshments if do... Customer support, greeting and directing clients, and be prepared for any organization listed on.. Understand how you deal with stress at some point of their lives help...