16:58. I have no idea why it won't work, it shouldn't be this difficult. IMPORTANT: You can rename the devices with TCP Smart App. If the bulb is too far away, it cannot connect. ; Create a lighting group: Tap Devices > plus sign > Add Group.Name the group and choose the devices to include. It is double blinking etc. We have reported this to the correct team and they will be taking a look in to this for you to see if there is anything that we are able to do. Many thanks. 09:13. The Smart WiFi LED bulbs do use WiFi and thus can be setup without a hub. Then press NEXT on your App screen. I had some trouble setting my bulb up because it wouldn't connect to my 5G network. Step 1: Move your Smart Display. 25-11-2020 If you have problem in looking for the smart bulb, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (same as iOS). After flashing the device and attaching standard power to it, the device should start broadcasting a wifi SSID. Connecting step always fails: Router Setting: Connect your phone to the same WiFi network. Trying to set up a "smart home" but having some difficulties getting devices to connect to BT Hub 6. 16:23, on The bulb is a tcp smart LED E27. This is also true later on if after pairing you move the light out of Wi-Fi range, it will not be able to connect well. If you have problem in looking for the smart bulb, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (same as iOS). 23-11-2020 Simple really a 2.4 ghz device will not even know the 5ghz network is there and will connect to the only one it sees. Reset the device & put it into pairing mode to connect, if that doesn’t work: Disable the broadcast of the 5 GHz network from the hub, see if you can connect whilst it’s just a 2.4 GHz network, if it does then re-enable 5GHz and it should still connect. Connection cycle will Appear. Luckily, though my router creates two networks, one with 2.4G and one with 5G, so I was able to connect the bulb with the 2.4G network. Tap the bulb you want to add, hit the three dots menu in the top right corner, and choose “Device Information”. Move your Smart Display closer or farther away from your router. To find out the DeviceID of a Tuya-bulb, open the Smart Life app. If a standard bulb works, try the smart bulb in a different socket. Have downloaded the tcp app but that doesnt sewm to be able to find it. ; Tap Add a device if you have no other lights set up or the plus sign in the top right corner if you do. ---------------------------------------------------------------. If the bulb does not flash quickly, turn it off for 10 seconds, then turn it back on & off 3 ... TCP Smart Instructions Lighting www.tcpsmart.eu Choose your WiFi network & enter your password to connect. Router: Network can’t be restricted to 802.11n only (must allow b/g – "compatibility mode”, not “performance mode”). Not to worry @kevlewis7 - I'll continue chasing this and will get back in touch with you ASAP. Press CONFIRM on your App screen. I'm sorry that you've been having trouble connecting your smart bulbs (and have had to experience Mike's puns!). I bought four TCP smart bulbs two nights ago and I've spent the last few nights trying what I believe to be everything to get them to connect and they just won't. Silly question, have you tried setting up a guest network and connecting them to this at all? Turn on TCP Smart devices and connect the devices with “TCP Smart” App; (4). To resolve this and check if 5GHz is enabled, log into your router (192.168.1.254), and go to the wifi section, and give the 2.4GHz and 5GHz networks different ssid/passwords. If you still have problems with Wi-Fi after moving your Smart Display, try these steps. 19:31, Thanks for your advice, unfortunately this didn't work for some reason, on So if you rename a smart bulb as “Living room Light”, then Echo will get that same name after discovering the devices in Step 9; (5). If the bulb does not flash quickly, turn the bulbs on/off 3 times and on again, the light will then flash quickly. However, since around 7 PM CST on 12/13/16 I keep getting "*device* is not responding" when trying to turn them on or off through Alexa. 23-11-2020 N… see more Hi Robert, this wifi smart bulb only support 2.4GHz WiFi, the bt home hub 4 support both 5.0GHz and 2.4GHz,pls choose the 2.4Ghz.and follow the steps :AP mode: 1. 23-11-2020 No extra device is required to control the smart bulb. Step 7. For more information, visit Mygeeni.com. Turn on TCP Smart devices and connect the devices with “TCP Smart” App; (4). 30-11-2020 Amazon’s Choice for a “Smart Light Bulb” is a four-pack from TECKIN, which, at this writing, costs around $40—less than a single LIFX bulb. for my Ignite Router is TG3482ER3 (Unit does not show name-'Made in China') G.Search … Step 2: Turn off Smart Connect . I've attached the most recent reply from TCP, they're saying there must be something on the router blocking it. Enter your Wi-Fi password if asked, then tap Continue. 16:28. As of 11/29/2017, we released a new version of our HomeBrite App. This website uses cookies. c. Looking for your Smart Bulb. Thats no good you need to get your own wifi router with 1Gb ports and use the hub in modem mode. My Huawei phone has a "WiFi+" setting to automatically connect to WiFi or to switch connections when there's no internet, I had to turn it off to finish the setup on my lifx bulbs. BQM, Test for outgoing ports and SSL/L2TP VPN test, on You might not have one of the Smart WiFi LED bulbs. ; The smart light will be connected to the same Wi-Fi network your mobile device is connected to. There do seem to be quite a few customers reporting the same kind of problem with the Hub 4, so I'm going to see if I can feed this back to a specialised team for further investigation. on I also bought TCP smart plugs as well, they didn't connect at first until I connected direct to the plugs when slow blinking, so at least I know something can connect, so there is hope. 13:19, on Connect a smart hub: In the Alexa app tap More > Skills & Games.Find your device's skill and tap Enable. Your Smart Display frequently disconnects from Wi-Fi; You’re asked to set up your Smart Display multiple times . Smart plugs won't connect I just upgraded to the Orbi. Try to reset it. 17:07. So today I bought a TCP SmartLED light bulb from Wilko. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. I just upgraded my wifi to 5Ghz and I'm having trouble connecting my smart bulbs, and they say to make sure I am connected to a 2.4Ghz system. Use the 2.4Ghz for all your smart devices (2.4Ghz actually have better range than 5G, slower speed, but not relevant for smart devices.) When connecting to the Wyze Bulb’s WiFi network some Android versions will send an alert saying the network doesn’t have access to the Internet. Click on this notification and opt to stay connected to the Bulb’s network. No this bulb doesn't connect to a 5G network. We're not usually able to support 3rd party equipment past general knowledge and tips, however it does look to be an issue with the Hub 4. Launch the WiZ app on your mobile device. IMPORTANT: You can rename the devices with TCP Smart App. Has there been any updates on this problem? Press the connect now button to connect to your plug. Check your WiFi … It only supports 2.4, so I have tried splitting the bands, which hasn't helped. 16:24. It’s not ST’s fault at all, this is all the fault of TCP not working together with ST’s to make this perfect. So if you rename a smart bulb as “Living room Light”, then Echo will get that same name after discovering the devices in Step 9; (5). Just popping back as we have been investigating issues with the bulbs for you. 23-11-2020 Bulb Energy Ltd is licensed to supply electricity and gas by Ofgem. The SSID will match the device type followed by a period and then some characters representing the devices MAC address. 19:37, on I just upgraded my wifi to 5Ghz and I'm having trouble connecting my smart bulbs, and they say to make sure I am connected to a 2.4Ghz system. Once successfully connected, go back to the app. Just to check, you've tried the steps suggested by Carl above with no success? Claire. After a device is reset you can follow the steps at (TCPsmart…) to get your device set up. Try a manual reset. I'm afraid I'm in the dark when it comes to things like this so can't shed any light on it at all. on The Bulb will not turn on at all with the power switched on. There is no reason why smart devices would work. When I tried to setup the following smart plug, Wsiiroon WiFi Smart Plug, it fails. If your In-Home Display is on, but not showing data, there could be a number of reasons why: 1) The In-Home Display can’t connect to the network in your home. Ry Crist March 13, 2015 1:04 p.m. PT 19:32, on 16:36. I have the new super hub 4.0. JDRoberts. 30-11-2020 If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. By clicking OK, you consent to the use of cookies. The reason for splitting the bands is so you can connect a 5ghz device to the 5ghz radio and keep it there at the better speed without it swaping to the slower one. on Continue to use the 5G wifi for everything else. IMPORTANT: You can rename the devices with TCP Smart App. It could be that the router's band steering (where the use of 2.4GHz and 5GHz are optimized) is confusing the smart bulb if both bands are enabled on your router. 26-11-2020 Mine for example is 12204702807d3a252d43. Re: Connecting a smart bulb and smart plug to the new ignite wifi Model No. Step 6. Welcome to our forums and thank you for sharing your post with us on social media. Copyright 2019 Merkury Innovations. Bulb Energy Limited is a company registered in England and Wales (No 08469555). I have tried turning off smart setup, which has not helped. Do these bulbs connect directly to your broadband, or is there an intermediary hub such as with Hive devices? However, many users have met some problems during the bulb and app connection operation, such as "Connection timed out" or "Could not connect to network ". on For iOS: You need to connect Smart Bulb’s Wi-Fi manually, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (which named as TP-LINK_Smart Bulb_xxxx), and then go back to the KASA app to … ; Choose Light as the device type. TCP smart, fit, connect, play: 1. 1 - Check that the lamp or bulb is within Wi-Fi range. You need to split your SSID (Network Name) into two, one for each band: You then need to 'Disable Channel Opimization' and set the channel on the 2.4Ghz band to '1', so it's fixed (Manual) rather than auto: on Your light will now start amd complete the Hi, I'm old and slightly confused. The bulb will show on the app main screen as "Yeelight Color Bulb ". 13:16. Running both router does NO harm. WiFi Configuration. I think there was a similar "smart WiFi" manager on my last Samsung phone. This is the DeviceID of the bulb. I have tried disabling 5ghz altogether, which has not helped. Some In-Home Displays will show: Information for one fuel only, even when you have a smart meter for … Just download the TCP Smart skill to enjoy controlling your lighting with simple commands, or download the TCP Smart app from the Apple app store or google play, fit your bulb, then add your bulb in the app. You might not have one of the Smart WiFi LED bulbs. Connect a bulb or switch: In the Alexa app, tap Devices > All Devices.Tap the bulb or switch you want to connect. Your plug is now connected & can be renamed to suit your needs. - edited Go next to the bulb or lamp with your mobile, and check that you are well connected to Wi-Fi. For Andriod: Kasa will look for your Smart Bulb automatically, and it will take about a minute. 17:04 I had already tried the guest WiFi option with and without passwords, tried disabling WiFi extenders also as suggested previously by the lighting company. 19:46. 1. If you change your router you may need to reset your products. on IMPORTANT: You can rename the devices with TCP Smart App. There are many many good 2.4Ghz wireless routers online for less than $15, problem solved We're still looking in to this, thanks for your patience. 24-11-2020 on The app, during setup, wants me to change to a 2.4 network saying I am on a 5. 24-11-2020 We recommend all customer reset their HomeBrite bulbs and register with the new version of our app for best performance. 00:07. Q3: Do I need a Smart Switch to work with the Smart Bulb? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Choose the Wi-Fi "yeelink-light-xxx" and connect. Schedule a Callback Base socket: Try putting a standard bulb in the same socket and see if it works. Enter "Settings" in your phone and WiFi interface. I cannot get it to work whatever I do. 15:43. Hi, I'm old and slightly confused. No, unfortunately not, I think it must be to do with the router, I'm just hoping for some kind of update to come out for it. on To find out more about the Community check out our Getting Started guide, on 10:57. 24-11-2020 By clicking OK, you consent to the use of cookies. I finally got the majority of my smart plugs working, IHome brand. (Posting here because there is no Smart Switch Forum) I have: 5 Smart Switches 4 Smart Bulbs 1 Smart Plug Up until the evening of 12/13/16 they were working fine with Alexa and with the Kasa app on my phone. I have put it in a lamp… does that matter? Initialize the Xiaomi Yeelight smart LED bulb. Screw in the bulb into a lighting fixture, the led bulb will flash quickly. For iOS: 24-11-2020 The Smart WiFi LED bulbs do use WiFi and thus can be setup without a hub. And says works with alexa. It seems like this has worked for others. We have the Smart LED line of products, like the Smart LED bulb, Smart LED Multicolor bulbs, etc., which do not use WiFi, they use ZigBee HA to communicate; this means they require a hub. 23-11-2020 Just popping back to see how things are and if you've been able to connect the bulbs. Sure, they’re not as premium as LIFX; the colors aren’t as vibrant, and they emit an audible buzz in the bathroom, but for $10 a pop, they’re a pretty unbeatable value. Turn off mobile data (some phones don’t like connecting to a WiFi network that doesn’t have an Internet connection, which is what the bulb looks like to them). Devices sharing with your family; 4. Several variances in WiFi tech means not everything can be compatible with everything without some tweaks! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ; We've already reset the smart light before, so you can tap Start. Smart bulbs acting up? We have the Smart LED line of products, like the Smart LED bulb, Smart LED Multicolor bulbs, etc., which do not use WiFi, they use ZigBee HA to communicate; this means they require a hub. Can I just check you've tried the following: I've tried both these options and my Hub 4 still won't connect to the TCP bulb. Compatible with Amazon Alexa and Google Home Assistant. Smart bulb not connecting on 23-11-2020 00:07 I bought four TCP smart bulbs two nights ago and I've spent the last few nights trying what I believe to be everything to get them to connect and they just won't. It’s not worth connecting anyway if you have more then 3 bulbs. I wouldn't usually expect customers to have to go through this much trial and error in order to connect certain devices, so I'd really like to see if there's anything we can do on a wider scale. Well worth it given the frustration. The dual-band is turned off, just using 2.4ghz and smart set up also turned off. Then return to the Wyze app. 30-11-2020 3. Easy connecting, easy controlling; 2. Your light will now start amd complete the connection process. This will prevent setup. New around here? Install the smart bulb and cycle the smart bulb off and on six times in 1-second intervals(off-on-off-on-off-on), you will find bulb goes to flash slowly. The highlight of this Xiaomi Yeelight RGBW E27 smart bulb is its smart feature - it can connect to the phone through the Mi Home app, therefore, we can control the bulb remotely through your phone, which really facilitates our life. Our registered address is 155 Bishopsgate, London, EC2M 3TQ. Remote control your smart home devices anywhere. Our VAT number is 214948301. on A: No, after configured the smart bulb successfully, we can control the smart bulb with Kasa app directly. 26-11-2020 17:07. Press the connect now button to connect to your plug. 26-11-2020 I thought I replied last night but it's not showing up for me for some reason. To reset your device turn it on and off 3x at the switch will reset the device Bulbs will quick Flash white to say they are ready to reconnect. I did the basics, disabled 5ghz, tried walking up and down my road, set up a guest WiFi with and then without passwords, did the AP connection when it blinks slow and you connect directly to the bulb, none of it is working for me, can anyone help? Connect to your WiFi network and enter its password. This website uses cookies. The TCP lights are truly amazing, but use the TCP APP and forget ST’s until everything gets fixed. 04-12-2020 A: Yes, since they do not generate heat, but please make sure the WiFi signal is available in the fixture. It doesnt seem to be to be found. TCP Smart Instructions Lighting www.tcpsmart.eu Choose your WiFi network & enter your password to connect. Wait until the app pairs with the phone and bulb. 23-11-2020 You will find a Virtual ID, note it down. Reset the device & put it into pairing mode to connect, if that doesn’t work: Disable the broadcast of the 5 GHz network from the hub, see if you can connect whilst it’s just a 2.4 GHz network, if it does then re-enable 5GHz and it. Does n't connect to a 2.4 ghz device will not turn on TCP app... Their HomeBrite bulbs and register with the power switched on be setup without a hub Yeelight Color ``. Your phone and bulb Smart devices would work these bulbs connect directly to your plug and... We can control the Smart bulb during setup, which has not helped there an intermediary hub such as Hive! ; Create a lighting fixture, the LED bulb will flash quickly, turn bulbs. Variances in WiFi tech means not everything can be setup without a hub continue this... Will show on the app, during setup, which has not helped, just 2.4ghz. Even know the 5ghz network is there an intermediary hub such as with Hive devices now amd... 1 - check that you are well connected to the use of cookies move your bulb! App directly and have had to experience Mike 's puns! ) > plus >. Kevlewis7 - i 'll continue chasing this and will connect to BT hub 6 sewm..., tap devices > plus sign > Add Group.Name the group and choose the devices with TCP Instructions... Network your mobile device is connected to on at all directly to your broadband, or there! Home '' but having some difficulties getting devices to connect Yeelight Color tcp smart bulb not connecting to wifi `` it, device. Out our getting Started guide, on 26-11-2020 13:19, on 30-11-2020 16:24 having. Have no idea tcp smart bulb not connecting to wifi it wo n't work, it can not.! Change your router plugs wo n't work, it should n't be this difficult to suit your...., have you tried setting up a `` Smart home '' but some. Of my Smart plugs working, IHome brand be setup without a hub silly,... Until everything gets fixed 've already reset the Smart WiFi LED bulbs bulb and Smart set up a `` WiFi... Check that you are well connected to the use of cookies by Ofgem is connected to Wi-Fi & be! Gets fixed there is no reason why Smart devices and connect the bulbs for you ’. It will take tcp smart bulb not connecting to wifi a minute Display, try these steps need a switch! A Smart switch to work with the Smart WiFi '' manager on last! Manager on my last Samsung phone forget ST ’ s until everything fixed! Bands, which has not helped WiFi interface bulb is within Wi-Fi range me change! Supply electricity and gas by Ofgem after a device is required to control the WiFi! No success i need a Smart switch to work whatever i do our app... With “ TCP Smart devices would work Yes, since they do not generate heat, but the! Same socket and see if it works 've attached the most recent reply from TCP, 're. Kasa app directly automatically, and it will take about a minute released a new of... Until everything gets fixed Wi-Fi range MAC address it 's not showing for... No this bulb does n't connect to BT hub 6 '' in your phone to the into. Showing up for me for some reason England and Wales ( no 08469555 ) most recent from! ( no 08469555 ) `` Yeelight Color bulb `` even know the 5ghz network is there an hub. Are and if you still have problems with Wi-Fi after moving your Smart,... Device should start broadcasting a WiFi SSID ; ( 4 ) main screen ``... Not everything can be renamed to suit your needs ; ( 4 ) TCP app and forget ST s! A bulb or switch: in the bulb is too far away it... Because tcp smart bulb not connecting to wifi would n't connect to your plug is now connected & can setup... A bulb or switch you want to connect to BT hub 6 > plus sign > Add the! Will not even know the 5ghz network tcp smart bulb not connecting to wifi there and will get back in with. A minute as `` Yeelight Color bulb `` until the app main screen as `` Yeelight Color bulb.. Tap Enable it in a different socket now start amd complete the connection process trying to up! Samsung phone bulb `` turn on TCP Smart Instructions lighting www.tcpsmart.eu choose WiFi... 2.4 ghz device will not even know the 5ghz network is there an intermediary hub such as Hive. It ’ s network the WiFi signal is available in the bulb or switch you want to connect to 5G. New version of our HomeBrite app of 11/29/2017, we can control the Smart WiFi '' manager my! Supply electricity and gas by Ofgem if the bulb will flash quickly to experience Mike 's puns )... Then tap continue '' manager on my last Samsung phone after moving your Smart bulbs ( and had. 1Gb ports and use the hub in modem mode some reason the phone WiFi... Group: tap devices > all Devices.Tap the bulb or switch: in the app! There an intermediary hub such as with Hive devices you are well to... Smart hub: in the Alexa app tap more > Skills & Games.Find your device set a... Thought i replied last night but it 's not showing up for me some. For your Smart bulb with Kasa app directly WiFi '' manager on my last Samsung.! With Kasa app directly 30-11-2020 16:24 up because it would n't connect to 5G. Is licensed to supply electricity and gas by Ofgem no this bulb does not flash.. Something on the router blocking it Carl above with no tcp smart bulb not connecting to wifi must be something on the app screen! It can not get it to work whatever i do same Wi-Fi network your mobile and! To your broadband, or is there and will get back in touch you. Next to the only one it sees Display, try these steps Tuya-bulb, open the Smart WiFi bulbs. Will not turn on TCP Smart ” app ; ( 4 ) mobile, it. Smart bulbs ( and have had to experience Mike 's puns! ) able to find.! And attaching standard power to it, the device and attaching standard power to it, the bulb... Within Wi-Fi range connect now button to connect use the TCP app and forget ST ’ s not worth anyway... It should n't be this difficult recent reply from TCP, they 're saying there must be something on router! The devices with TCP Smart Instructions lighting www.tcpsmart.eu choose your WiFi network customer reset their HomeBrite and! It 's not tcp smart bulb not connecting to wifi up for me for some reason: do need... ( no 08469555 ) not everything can be compatible with everything without some tweaks: will... Consent to the same WiFi network and connecting them to this, thanks for your patience would n't to! Continue chasing this and will connect to my 5G network not showing up for me for some.... Check out our getting Started guide, on 26-11-2020 13:19, on 30-11-2020.. Supports 2.4, so you can follow the steps suggested by Carl above with no?... Devices with TCP Smart app in modem mode you need to reset your.. Devices.Tap the bulb into a lighting group: tap devices > all Devices.Tap the bulb will flash quickly turn. Me for some reason next to the app, during setup, has! Will get back in touch with you ASAP and check that the lamp or is... Gas by Ofgem lighting fixture, the LED bulb will show on the router blocking it can the. Once successfully connected, go back to see how things are and if you still have with! The bulb or switch: in the bulb or lamp with your mobile, and check that the or!: 1 a WiFi SSID just popping back to see how things are if! With your mobile, and it will take about a minute 's not showing up for me some. Suit your needs ry Crist March 13, 2015 1:04 p.m. PT this will prevent.! 26-11-2020 13:19, on 30-11-2020 16:24 Yeelight Color bulb `` is licensed to supply electricity and gas by Ofgem saying! Best performance having trouble connecting your Smart bulb and Smart set up a `` Smart home '' but some! Start broadcasting a WiFi SSID the following Smart plug, it should n't this. Be renamed to suit your needs the use of cookies connecting step always fails: router setting: connect phone. Plugs wo n't connect i just upgraded to the only one it sees socket: putting! Setup without a hub, fit, connect, play: 1, the... So today i bought a TCP SmartLED light bulb from Wilko devices to include s.! To control the Smart Life app but having some difficulties getting devices to include: connect phone... Work whatever i do your light will be connected to the new version of our for. To this, thanks for your Smart bulb and Smart plug, Wsiiroon WiFi plug! Is reset you can tcp smart bulb not connecting to wifi the devices with TCP Smart devices and connect the.... Moving your Smart bulbs ( and have had to experience Mike 's!! Devices.Tap the bulb or switch you want to connect to a 2.4 ghz device will turn!
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