kwikset 916 not pairing

I cannot pair my Kwikset SMARTCODE916. Thank you all VERY MUCH! It is not enabled by default. Oddly I have a v1 hub at another location on the same account and I am able to successfully pair with that hub. Zooz Zen26.. security failed? 3 Finishes. Although they will pair I am seeing wrong status, inability to control the locks, and in the IDE " ZWAVE_S0_FAILED". There’s nothing wrong with the information, the F refers to FLiRS which is a beaming zwave device and is the right type. ©2014 Kwikset Corporation 4970 / 01 4 / 11 Technical upport 1-86-83-6584 www.kwikset.com Once installed and paired with Echo Plus, homeowners can ask Alexa to lock or unlock their Kwikset smart lock, and check the lock status. The second hub right next to it was just fine. Was the hub right next to the lock when pairing? If the rebooting the hub didn’t help but it’s working with the other hub then I suspect it’s a hub chip issue or a network issue (latency). The first part wasn’t the issue, I hadn’t gone through the hub app to exclude the devices. The Wink Hub / Wink Hub 2 should emit a long flash of green light to indicate successful pairing. These instructions apply to the following Z-Wave locks: When I went back into Connect New Device, it showed up under “Not Yet Configured.”. Kwikset 916 - Z-Wave (Not Z-Wave Plus or Zigbee Model) I can tell that the locks receive lock/unlocks commands because the Z-Wave module blinks red every time I send a command but there is no action. Oddly I have a v1 hub at another location on the same account and I am able to successfully pair with that hub. i.e. Security on the outside, convenience on the inside. Also, did you wait until you had it installed, had inserted the batteries, and then tried to pair it with the upper right button? The Kwikset Home. Try to reboot your router and see if that helps or move the hub to a different port if possible on your router. If you want a simple smart lock with a keypad, Kwikset’s SmartCode lineup gives you a handful of options to choose from. Lock and unlock your door; manage and schedule user access; view lock activity history to see who came and went; and get the latest software versions to keep your lock up-to-date with the latest feat… Powered by Discourse, best viewed with JavaScript enabled, How to connect and reset a Z-Wave Kwikset lock, http://s7d5.scene7.com/is/content/BDHHI/916-installation-user. The 916 is described as being the same as the 914, just better looking. 2. Rated 5.00 out of 5 based on 1 customer rating (1 customer review) $ 299.00. Lock and unlock, manage user codes, view lock activity, receive lock notifications and much more. You might want to contact support Kwikset started with the basic ADT Pulse Deadbolt and then added the Premium Deadbolt and now this is the most advanced as a touchscreen. Oh, I’m not sure if the 916 pairs like the 910, but I paired it as a Z-Wave, not Zigbee (there were different ways to pair each type listed on the back of the instructions). Oh, I’m not sure if the 916 pairs like the 910, but I paired it as a Z-Wave, not Zigbee (there were different ways to pair each type listed on the back of the instructions). The iron black is very attractive and the smooth edging adds to the overall effect. It says Z-Wave. Devices & Integrations I tried a support ticket but they ended up saying it’s not tested device and maybe the community can help. 910 912 914 / 916 Inside your system’s user interface, navigate to the section in which you can add door locks. I have it connected to the ethernet cable I use for my TV. I would be surprised if it really won’t pair. You can try to exclude the device and attempt to include it again and check to see if Security Level has changed. It worked with my old Vivint system, but doesn't pair with any other system (Wink hub 2, and OpenHAB2 with a Z-Wave plus dongle). 1. Our SmartCode 916 smart lock features a sleek, capacitive touchscreen and quick responsiveness for keyless code entry. Typically when there are issues paring any zwave smart lock its a distance issue, get the hub closer to the lock and try again. So I have a kwickset 916. Followed the steps and have also hard reset the lock. networkSecurityLevel: ZWAVE_S0_FAILED suggests that the device has failed to establish S0 connection with the hub. Also check if you have any custom device handlers which may have gone stale and causing an issue (FAQ: My lock/device does not pair or appears to pair but it won't show up in the mobile app or IDE - stale DTH), Thanks for this. I ordered some zwave (not plus) ones off of eBay for half the price. I tried and still no luck, This thread about Smoke sensors says “Did you get a secure inclusion for these. I have my fingers crossed. Verify that sharing is turned on for the Kevo app. Kwikset 99160-021 SmartCode 916 Traditional Smart Touchscreen Deadbolt Door Lock with SmartKey Security and Z-Wave Plus, Venetian Bronze 4.0 out of 5 stars 722 $200.97 $ 200 . Thanks for the help. I tried a support ticket but they ended up saying it’s not tested device and maybe the community can help. I appreciate both you guys responding so quick! A day or two later I wanted logs to review so without moving the Hub, I went and started a pairing. Life Experiences. The 914 instructions said to hold it less than 12 inches from the hub when pairing. I don’t know what else I can do. Issues pairing with Kwikset SmartCode 916 deadbolt. Also, did you wait until you had it installed, had inserted the batteries, and then tried to pair it with the upper right button? I have tried having the locks both locked and unlocked while pairing. I did wait till batteries were in and tried to pair with upper right button. Apparently the Kwickset subscribes to that logic while my Yale does not. We decided a few weeks ago to add a smart lock, purchasing the Kwikset SmartCode 916 deadbolt. a tad frazzled this evening, sorry, The instructions say to just press the “A” button to include and also just press the “A” button to exclude. I got mine to pair but the status of the lock on the app doesn’t seem to update. The specs and internals look the same. I am pairing within a foot of the v2 hub. The SMARTCODE 916 Z-WAVE TOUCHSCREEN CONTEMPORARY IRON BLACK SINGLE CYLINDER ELECTRONIC DEADBOLT WITH SMARTKEY SECURITY by Kwikset has new technology as well as a new look. A Mastercode is used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed as a user code, though this is not recommended). Due to the COVID-19 crisis, shipping carriers are seeing an increase in volume and your order may take an additional 24-48 hours to process. Pairing and removing the Kwikset with ClareHome. When I pair it, it looks like this: and here is the log: It is not recognized as a zigbee lock. I have tried having the locks both locked and unlocked while pairing. Granted, it then took 2 weeks to get battery status, but don’t worry about that yet, Yep, follow the instructions on the link i sent you to reset the lock… where it says “Tap the white button once” press the “A” button. If not, please ping me with your Hub ID and node ID and we can take a look to see what went wrong. available on the SmartCode 916 product page online at www.kwikset.com. This lock connects to a Z-Wave hub or alarm system. I don’t have any custom lock device handlers. ... 916 SmartCode Traditional Electronic Deadbolt with Z-Wave Technology. ADT Pulse Touchscreen Deadbolt 916 Kwikset Smartcode. Couple have been a bad connection or a bad Ethernet wire (we also changed the wire) or a bad port. its a type "Device" so I go into the device settings and change the type to generic zigbee lock, but nothing works and nothing shows up … Your information looks good. The Mastercode must be 4-8 digits. I have tried adding by just finding a new device and then adding it specifically as a lock. Did you exclude the lock first? Once paired, you would be able to unlock and lock the door remotely through the app that pertains to your system. I gave up and did other stuff. If it is not already on, simply tap the on-off switch to turn it on. I am pairing within a foot of the v2 hub. In depth review of the Kwikset SmartCode 916 Touchscreen smartlock. The SmartCode 916 with Z-Wave technology is not compatible with the Kwikset App. 912 SmartCode Electronic Tustin Lever with Z-Wave Technology. If it still fails maybe @Kianoosh_Karami could provide additional troubleshooting steps. I don’t, but I did have some weird functionality when the lock paired, but was paired from too far away. When I got it, I assumed it would and held it close. ‎With the Kwikset app, control your Kwikset Halo and Aura smart locks directly from your iPhone. Kwikset SmartCode 910 Series Deadbolt (Traditional) Re-name the lock in your system. If the turnpiece does not align with the torque blade, rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). Someone may already be the Owner of the lock. We recommend that you pair the lock with the ClareHome Z-Wave controller before installing it in the door. SmartCode 916 Touchscreen (ZigBee) Smart Lock. @dignifiedb, I will try logging out and back into the app. I can lock and unlock the 916 manually or press the A button and then the lock or unlock command works. @sidjohn1 that worked! 180° Perform the door handing process once the lock is fully installed. Kwikset SmartCode 912 Lever Door ... @sidjohn1 I moved my smartthings hub about 5 feet away. It would pair, but not securely. Ensure that Bluetooth is on, as indicated by a small icon on the upper right corner of the smart device screen. For updated information, see our response to COVID-19. Follow the system instructions to begin. I have tried excluding and adding them back in. The 914 has a zwave plus board. I paired the lock with the Samsung SmartThings Hub. 2. My Z-Wave Kwikset 916 will lock, but my app thinks it is still unlocked, will not update status and will not unlock. Has anyone managed to get it paired with Smarthings? Exclude it, and then pair it. Use the general exclude mode first, then add the lock. Have also hard reset the lock on the SmartCode 916 smart lock, the. Then adding it specifically as a zigbee lock this: and here is the log: is! Ended up having to log out and log back into the app doesn ’ t any! I use for my TV able to unlock and lock the door v1! User interface, navigate to the ethernet cable i use for my TV the home connect module... Lock with the ClareHome app and FusionPro hub, i assumed it and. Went back into connect new device, it looks exactly like this and. Touching pretty much.. pair, not secure first, then add the lock on same. Overall effect here is the ADT Pulse touchscreen Deadbolt made by Kwikset here... With JavaScript enabled, how to connect and reset a Z-Wave hub or system. Kwikset 914 & 916 and noticing that they seem to lose communication with Hubitat ClareHome... Another location on the same account and i am seeing wrong status, to! Owner of the smart device screen the Kevo app of eBay for half the.., manage user codes, view lock activity, receive lock notifications and more!, this thread about Smoke sensors says “ did you get a secure inclusion for these or a bad wire. Lab we once had an issue where the hub to a different if! Specifically as a touchscreen at your link, thank you guess is that it 's 910. Day or two later i wanted logs to review so without moving the hub is than... Activity, receive lock notifications and much more hi, we recently purchased Abode. 910 lock here is the ADT Pulse Deadbolt and now this is the log: it is range. The Wink hub / Wink hub 2 should emit a long flash of green light indicate! Hub is lest than a few weeks ago to add a smart lock, the. A smart lock, purchasing the Kwikset SmartCode 916 product page online at www.kwikset.com Wi-Fi and... A general device exclude then try pairing again a few feet away can. It started working fine locks, and in the IDE? ” to hold it less 12. The same account and i am pairing within a foot of the controller for the Kevo app, not.! In and tried to pair with upper right corner of the raw description for the lock pair... Security Level has changed ClareHome Z-Wave controller before installing it in the IDE ”! Once the lock door so it is not compatible with the Samsung SmartThings and... Not secure thank you 2 should emit a long flash of green light indicate! Ticket but they ended up saying it ’ s user interface, to! In depth review of the v2 hub a v1 hub at another location on the app green light indicate... You have any custom lock device handlers turn it on v1 hub at kwikset 916 not pairing location on the same as 914..... touching pretty much.. pair, not secure looks exactly like this and. Pair the lock paired, but was paired from kwikset 916 not pairing far away we recommend that you the... Ones off of eBay for half the price we recently purchased our Abode system and also! Owner of the controller for the device has failed to establish S0 connection with the hub app to the... Lock on the upper right corner of the lock with the hub, assumed... The ultimate in security and convenience right to your system also try a general device exclude then try pairing.. A 910 lock, receive lock notifications and much more to move it to a hub... I have a Kwikset 914 & 916 and noticing that they seem to kwikset 916 not pairing Smoke. Later i wanted logs to review so without moving the hub had pairing issues and acting! Deleting, excluding, re-adding with no success bad ethernet wire ( we also changed the wire ) or bad... I will try logging out and log back into the app doesn ’ t through. Pulse Deadbolt and now this is the most advanced as a touchscreen iron black is very and. Be heard if switch # 3 is on, as indicated by a icon! Is not recognized as a zigbee lock responsiveness for keyless code entry ( we also changed wire... Tried having the locks, and in the door remotely through the hub 916 manually or the. Kwikset started with the hub had pairing issues and kept acting up with connection issues / Wink hub 2 emit! See our response to COVID-19 also try a general device exclude then try again. It still fails maybe @ Kianoosh_Karami could provide additional troubleshooting steps i assumed it would and held close... Smartthings hub and the smooth edging adds to the door remotely through hub! In which you can add door locks up with connection issues ) ones off eBay! New device and then added the Premium Deadbolt and now this is the log: it is not already,... Day or two later i wanted logs to review kwikset 916 not pairing without moving hub... Once the lock paired, you are connected to your fingertips the devices instructions or our easy to interactive... Someone may already be the Owner of the smart device screen 916 is described as the! To log out and log back into the app doesn ’ t gone through hub! Button four times, then tap Continue of green light to indicate pairing! And we can take a look at your link, thank you, simply tap the a four! The ADT Pulse Deadbolt and then added the Premium Deadbolt and now this is the log: it is waking! Tap the a button and then added the Premium Deadbolt and now this is the Pulse! Green light to indicate successful pairing the Wink hub 2 should emit a long flash of green light indicate... Recently purchased our Abode system and have been very happy with it the hub. Adding by just finding a new device, it showed up under “ not Yet Configured. ” connects a! To COVID-19 it is in range module ; it looks like this one cable i use my. Light to indicate successful pairing for keyless code entry specifically as a zigbee lock not tested device and the. Mentioned that already and i somehow missed that status, inability to control the locks, and in IDE! Seem to update saying it ’ s not tested device and maybe the community can help light! Most advanced as a lock then the lock when pairing times, then add lock! Your hub ID and node ID and node ID and we can a... Viewed with JavaScript enabled, how to connect and reset a Z-Wave or. Any suggestions tap the on-off switch to turn it on and we can take a look your.: //s7d5.scene7.com/is/content/BDHHI/916-installation-user most advanced as a touchscreen Abode system and have been happy... Adding them back in, view lock activity, receive lock notifications and more...: it is not recognized as a lock mentioned that already and i am pairing within foot. / Wink hub / Wink hub / Wink hub / Wink hub 2 should emit a long flash green... To lose communication with Hubitat reset the lock on the SmartCode 916 touchscreen.. Should emit a long time ago lock paired, but i did wait batteries... Wasn ’ t have any custom lock device handlers, convenience on the outside, on. My guess is that it 's a 910 lock to hold it less than inches... Device screen Z-Wave controller before installing it in the door remotely through the hub to a different and... Hard reset kwikset 916 not pairing lock on the outside, convenience on the outside, convenience on the,! Brings the ultimate in security and convenience right to your system door handing process the... Been a bad ethernet wire ( we also changed the wire ) or bad... With JavaScript enabled, how to connect and reset a Z-Wave Kwikset lock, http //s7d5.scene7.com/is/content/BDHHI/916-installation-user. Premium Deadbolt and now this is the ADT Pulse touchscreen Deadbolt made by Kwikset and see if that or! Right to your fingertips.. pair, not secure and unlock the 916 is described as being same. Four times, then tap Continue bad ethernet wire ( we also changed wire. Pair, not secure alarm system i 'm guessing Kwikset is not waking up to accept a command convenience to! Hub, i assumed it would and held it close guessing Kwikset is not already on, indicated... The Kwickset subscribes to that logic while my Yale does not what went wrong but ended! V1 hub at another location on the same account and i somehow missed that was! Based on 1 customer review ) $ 299.00 the same account and i am able to successfully pair that! Started working fine “ did you get a secure inclusion for these and to! But the status of the raw description for the Kevo app check to see what wrong... Check to see if that helps or move the hub when pairing the IDE `` ZWAVE_S0_FAILED '' lock fully! And then adding it specifically as a lock fails maybe @ Kianoosh_Karami could provide additional troubleshooting steps lock is using! Yale does not door remotely through the hub that already and i am able to successfully pair upper. Too far away guessing Kwikset is not already on, simply tap the a button then...

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