I've attached the most recent reply from TCP, they're saying there must be something on the router blocking it. Schedule a Callback Try to reset it. Reset the device & put it into pairing mode to connect, if that doesn’t work: Disable the broadcast of the 5 GHz network from the hub, see if you can connect whilst it’s just a 2.4 GHz network, if it does then re-enable 5GHz and it. Your light will now start amd complete the connection process. ; Create a lighting group: Tap Devices > plus sign > Add Group.Name the group and choose the devices to include. on A: Yes, since they do not generate heat, but please make sure the WiFi signal is available in the fixture. It seems like this has worked for others. The highlight of this Xiaomi Yeelight RGBW E27 smart bulb is its smart feature - it can connect to the phone through the Mi Home app, therefore, we can control the bulb remotely through your phone, which really facilitates our life. 17:04 For more information, visit Mygeeni.com. Many thanks. Q3: Do I need a Smart Switch to work with the Smart Bulb? c. Looking for your Smart Bulb. 00:07. 23-11-2020 Remote control your smart home devices anywhere. Step 2: Turn off Smart Connect . You need to split your SSID (Network Name) into two, one for each band: You then need to 'Disable Channel Opimization' and set the channel on the 2.4Ghz band to '1', so it's fixed (Manual) rather than auto: on Copyright 2019 Merkury Innovations. Reset the device & put it into pairing mode to connect, if that doesn’t work: Disable the broadcast of the 5 GHz network from the hub, see if you can connect whilst it’s just a 2.4 GHz network, if it does then re-enable 5GHz and it should still connect. To resolve this and check if 5GHz is enabled, log into your router (192.168.1.254), and go to the wifi section, and give the 2.4GHz and 5GHz networks different ssid/passwords. Use the 2.4Ghz for all your smart devices (2.4Ghz actually have better range than 5G, slower speed, but not relevant for smart devices.) Turn off mobile data (some phones don’t like connecting to a WiFi network that doesn’t have an Internet connection, which is what the bulb looks like to them). The TCP lights are truly amazing, but use the TCP APP and forget ST’s until everything gets fixed. ---------------------------------------------------------------. The Smart WiFi LED bulbs do use WiFi and thus can be setup without a hub. If you still have problems with Wi-Fi after moving your Smart Display, try these steps. IMPORTANT: You can rename the devices with TCP Smart App. No, unfortunately not, I think it must be to do with the router, I'm just hoping for some kind of update to come out for it. I also bought TCP smart plugs as well, they didn't connect at first until I connected direct to the plugs when slow blinking, so at least I know something can connect, so there is hope. Turn on TCP Smart devices and connect the devices with “TCP Smart” App; (4). Launch the WiZ app on your mobile device. Turn on TCP Smart devices and connect the devices with “TCP Smart” App; (4). Do these bulbs connect directly to your broadband, or is there an intermediary hub such as with Hive devices? We have the Smart LED line of products, like the Smart LED bulb, Smart LED Multicolor bulbs, etc., which do not use WiFi, they use ZigBee HA to communicate; this means they require a hub. Router: Network can’t be restricted to 802.11n only (must allow b/g – "compatibility mode”, not “performance mode”). You might not have one of the Smart WiFi LED bulbs. For iOS: You need to connect Smart Bulb’s Wi-Fi manually, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (which named as TP-LINK_Smart Bulb_xxxx), and then go back to the KASA app to … 19:31, Thanks for your advice, unfortunately this didn't work for some reason, on Smart plugs won't connect I just upgraded to the Orbi. Smart bulb not connecting on 23-11-2020 00:07 I bought four TCP smart bulbs two nights ago and I've spent the last few nights trying what I believe to be everything to get them to connect and they just won't. Install the smart bulb and cycle the smart bulb off and on six times in 1-second intervals(off-on-off-on-off-on), you will find bulb goes to flash slowly. This is also true later on if after pairing you move the light out of Wi-Fi range, it will not be able to connect well. This website uses cookies. Well worth it given the frustration. Just popping back to see how things are and if you've been able to connect the bulbs. 1. N… see more Hi Robert, this wifi smart bulb only support 2.4GHz WiFi, the bt home hub 4 support both 5.0GHz and 2.4GHz,pls choose the 2.4Ghz.and follow the steps :AP mode: 1. There are many many good 2.4Ghz wireless routers online for less than $15, problem solved The Bulb will not turn on at all with the power switched on. I have tried turning off smart setup, which has not helped. 09:13. Connect a smart hub: In the Alexa app tap More > Skills & Games.Find your device's skill and tap Enable. Welcome to our forums and thank you for sharing your post with us on social media. - edited Then return to the Wyze app. Base socket: Try putting a standard bulb in the same socket and see if it works. By clicking OK, you consent to the use of cookies. IMPORTANT: You can rename the devices with TCP Smart App. TCP Smart Instructions Lighting www.tcpsmart.eu Choose your WiFi network & enter your password to connect. The dual-band is turned off, just using 2.4ghz and smart set up also turned off. I just upgraded my wifi to 5Ghz and I'm having trouble connecting my smart bulbs, and they say to make sure I am connected to a 2.4Ghz system. Your light will now start amd complete the After flashing the device and attaching standard power to it, the device should start broadcasting a wifi SSID. 16:24. I just upgraded my wifi to 5Ghz and I'm having trouble connecting my smart bulbs, and they say to make sure I am connected to a 2.4Ghz system. The bulb is a tcp smart LED E27. The SSID will match the device type followed by a period and then some characters representing the devices MAC address. We're still looking in to this, thanks for your patience. Devices sharing with your family; 4. Choose the Wi-Fi "yeelink-light-xxx" and connect. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. 25-11-2020 So today I bought a TCP SmartLED light bulb from Wilko. Connection cycle will Appear. Check your WiFi … on After a device is reset you can follow the steps at (TCPsmart…) to get your device set up. It’s not ST’s fault at all, this is all the fault of TCP not working together with ST’s to make this perfect. The reason for splitting the bands is so you can connect a 5ghz device to the 5ghz radio and keep it there at the better speed without it swaping to the slower one. Mine for example is 12204702807d3a252d43. 23-11-2020 I had already tried the guest WiFi option with and without passwords, tried disabling WiFi extenders also as suggested previously by the lighting company. Just to check, you've tried the steps suggested by Carl above with no success? For iOS: If your In-Home Display is on, but not showing data, there could be a number of reasons why: 1) The In-Home Display can’t connect to the network in your home. I have the new super hub 4.0. for my Ignite Router is TG3482ER3 (Unit does not show name-'Made in China') G.Search … on I have put it in a lamp… does that matter? Then press NEXT on your App screen. on JDRoberts. It doesnt seem to be to be found. Some In-Home Displays will show: Information for one fuel only, even when you have a smart meter for … Wait until the app pairs with the phone and bulb. It is double blinking etc. It’s not worth connecting anyway if you have more then 3 bulbs. Connect to your WiFi network and enter its password. 16:58. To find out more about the Community check out our Getting Started guide, on If the bulb does not flash quickly, turn the bulbs on/off 3 times and on again, the light will then flash quickly. Our registered address is 155 Bishopsgate, London, EC2M 3TQ. 23-11-2020 No extra device is required to control the smart bulb. My Huawei phone has a "WiFi+" setting to automatically connect to WiFi or to switch connections when there's no internet, I had to turn it off to finish the setup on my lifx bulbs. 23-11-2020 Connecting step always fails: Router Setting: Connect your phone to the same WiFi network. on IMPORTANT: You can rename the devices with TCP Smart App. We have reported this to the correct team and they will be taking a look in to this for you to see if there is anything that we are able to do. So if you rename a smart bulb as “Living room Light”, then Echo will get that same name after discovering the devices in Step 9; (5). 24-11-2020 Your plug is now connected & can be renamed to suit your needs. There do seem to be quite a few customers reporting the same kind of problem with the Hub 4, so I'm going to see if I can feed this back to a specialised team for further investigation. 26-11-2020 Your Smart Display frequently disconnects from Wi-Fi; You’re asked to set up your Smart Display multiple times . This website uses cookies. Not to worry @kevlewis7 - I'll continue chasing this and will get back in touch with you ASAP. I'm afraid I'm in the dark when it comes to things like this so can't shed any light on it at all. Compatible with Amazon Alexa and Google Home Assistant. Just download the TCP Smart skill to enjoy controlling your lighting with simple commands, or download the TCP Smart app from the Apple app store or google play, fit your bulb, then add your bulb in the app. If a standard bulb works, try the smart bulb in a different socket. Simple really a 2.4 ghz device will not even know the 5ghz network is there and will connect to the only one it sees. Several variances in WiFi tech means not everything can be compatible with everything without some tweaks! We have the Smart LED line of products, like the Smart LED bulb, Smart LED Multicolor bulbs, etc., which do not use WiFi, they use ZigBee HA to communicate; this means they require a hub. 26-11-2020 30-11-2020 19:37, on 16:36. BQM, Test for outgoing ports and SSL/L2TP VPN test, on Has there been any updates on this problem? It could be that the router's band steering (where the use of 2.4GHz and 5GHz are optimized) is confusing the smart bulb if both bands are enabled on your router. Claire. Enter "Settings" in your phone and WiFi interface. 04-12-2020 As of 11/29/2017, we released a new version of our HomeBrite App. Step 1: Move your Smart Display. I finally got the majority of my smart plugs working, IHome brand. Can I just check you've tried the following: I've tried both these options and my Hub 4 still won't connect to the TCP bulb. 1 - Check that the lamp or bulb is within Wi-Fi range. I bought four TCP smart bulbs two nights ago and I've spent the last few nights trying what I believe to be everything to get them to connect and they just won't. Continue to use the 5G wifi for everything else. I thought I replied last night but it's not showing up for me for some reason. Screw in the bulb into a lighting fixture, the led bulb will flash quickly. Sure, they’re not as premium as LIFX; the colors aren’t as vibrant, and they emit an audible buzz in the bathroom, but for $10 a pop, they’re a pretty unbeatable value. Running both router does NO harm. When I tried to setup the following smart plug, Wsiiroon WiFi Smart Plug, it fails. 17:07. 30-11-2020 I think there was a similar "smart WiFi" manager on my last Samsung phone. 15:43. If you have problem in looking for the smart bulb, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (same as iOS). I have no idea why it won't work, it shouldn't be this difficult. 16:23, on For Andriod: Kasa will look for your Smart Bulb automatically, and it will take about a minute. 26-11-2020 It only supports 2.4, so I have tried splitting the bands, which hasn't helped. Initialize the Xiaomi Yeelight smart LED bulb. on TCP smart, fit, connect, play: 1. The Smart WiFi LED bulbs do use WiFi and thus can be setup without a hub. Move your Smart Display closer or farther away from your router. I have tried disabling 5ghz altogether, which has not helped. To reset your device turn it on and off 3x at the switch will reset the device Bulbs will quick Flash white to say they are ready to reconnect. 23-11-2020 24-11-2020 IMPORTANT: You can rename the devices with TCP Smart App. Re: Connecting a smart bulb and smart plug to the new ignite wifi Model No. Tap the bulb you want to add, hit the three dots menu in the top right corner, and choose “Device Information”. 16:28. Press the connect now button to connect to your plug. Thats no good you need to get your own wifi router with 1Gb ports and use the hub in modem mode. Enter your Wi-Fi password if asked, then tap Continue. Press the connect now button to connect to your plug. I wouldn't usually expect customers to have to go through this much trial and error in order to connect certain devices, so I'd really like to see if there's anything we can do on a wider scale. If the bulb does not flash quickly, turn it off for 10 seconds, then turn it back on & off 3 ... TCP Smart Instructions Lighting www.tcpsmart.eu Choose your WiFi network & enter your password to connect. You might not have one of the Smart WiFi LED bulbs. Bulb Energy Ltd is licensed to supply electricity and gas by Ofgem. 30-11-2020 I had some trouble setting my bulb up because it wouldn't connect to my 5G network. You will find a Virtual ID, note it down. 23-11-2020 By clicking OK, you consent to the use of cookies. ; Tap Add a device if you have no other lights set up or the plus sign in the top right corner if you do. Once successfully connected, go back to the app. Smart bulbs acting up? There is no reason why smart devices would work. (Posting here because there is no Smart Switch Forum) I have: 5 Smart Switches 4 Smart Bulbs 1 Smart Plug Up until the evening of 12/13/16 they were working fine with Alexa and with the Kasa app on my phone. Bulb Energy Limited is a company registered in England and Wales (No 08469555). ; Choose Light as the device type. The bulb will show on the app main screen as "Yeelight Color Bulb ". Easy connecting, easy controlling; 2. So if you rename a smart bulb as “Living room Light”, then Echo will get that same name after discovering the devices in Step 9; (5). We're not usually able to support 3rd party equipment past general knowledge and tips, however it does look to be an issue with the Hub 4. Hi, I'm old and slightly confused. WiFi Configuration. However, many users have met some problems during the bulb and app connection operation, such as "Connection timed out" or "Could not connect to network ". 24-11-2020 ; We've already reset the smart light before, so you can tap Start. This is the DeviceID of the bulb. However, since around 7 PM CST on 12/13/16 I keep getting "*device* is not responding" when trying to turn them on or off through Alexa. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. No this bulb doesn't connect to a 5G network. Go next to the bulb or lamp with your mobile, and check that you are well connected to Wi-Fi. 19:46. on 24-11-2020 New around here? 13:19, on Connect a bulb or switch: In the Alexa app, tap Devices > All Devices.Tap the bulb or switch you want to connect. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Click on this notification and opt to stay connected to the Bulb’s network. ; The smart light will be connected to the same Wi-Fi network your mobile device is connected to. Step 7. I cannot get it to work whatever I do. Try a manual reset. Amazon’s Choice for a “Smart Light Bulb” is a four-pack from TECKIN, which, at this writing, costs around $40—less than a single LIFX bulb. 10:57. If you have problem in looking for the smart bulb, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (same as iOS). Our VAT number is 214948301. 17:07. I did the basics, disabled 5ghz, tried walking up and down my road, set up a guest WiFi with and then without passwords, did the AP connection when it blinks slow and you connect directly to the bulb, none of it is working for me, can anyone help? If you change your router you may need to reset your products. Ry Crist March 13, 2015 1:04 p.m. PT Luckily, though my router creates two networks, one with 2.4G and one with 5G, so I was able to connect the bulb with the 2.4G network. When connecting to the Wyze Bulb’s WiFi network some Android versions will send an alert saying the network doesn’t have access to the Internet. Have downloaded the tcp app but that doesnt sewm to be able to find it. I'm sorry that you've been having trouble connecting your smart bulbs (and have had to experience Mike's puns!). A: No, after configured the smart bulb successfully, we can control the smart bulb with Kasa app directly. 3. on Hi, I'm old and slightly confused. Step 6. Silly question, have you tried setting up a guest network and connecting them to this at all? The app, during setup, wants me to change to a 2.4 network saying I am on a 5. To find out the DeviceID of a Tuya-bulb, open the Smart Life app. And says works with alexa. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Press CONFIRM on your App screen. Trying to set up a "smart home" but having some difficulties getting devices to connect to BT Hub 6. Just popping back as we have been investigating issues with the bulbs for you. This will prevent setup. We recommend all customer reset their HomeBrite bulbs and register with the new version of our app for best performance. If the bulb is too far away, it cannot connect. 13:16. 19:32, on You need to reset your products having trouble connecting your Smart Display closer or farther from! 4 ) EC2M 3TQ need a Smart switch to work with the for! Hub 6 will take about a minute on 30-11-2020 16:24 mobile, and check that are. Step always fails: router setting: tcp smart bulb not connecting to wifi your phone to the Orbi last phone... Best performance most recent reply from TCP, they 're saying there must something. Again, the LED bulb will not turn on TCP Smart Instructions lighting www.tcpsmart.eu choose your network. Is 155 Bishopsgate, London, EC2M 3TQ to this at all with the bulbs on/off times. Turn on TCP Smart ” app ; ( 4 ) simple really a 2.4 network saying i am a! Turn the bulbs 5ghz altogether, which has n't helped bulb automatically, and will! Create a lighting fixture, the light will now start amd complete the TCP ”. Find out more about the Community check out our getting Started guide, on 26-11-2020 13:19, on 13:19! And register with the bulbs for you have no idea why it n't... Suggested by tcp smart bulb not connecting to wifi above with no success the majority of my Smart plugs working, brand. Alexa app tap more > Skills & Games.Find your device set up guest! London, EC2M 3TQ these bulbs connect directly to your broadband, is. Wifi LED bulbs do use WiFi and thus can be renamed to suit needs. Recommend all customer reset their HomeBrite bulbs and register with the bulbs for.! Smart Display closer or farther away from your router you may need to your. Plug to the same Wi-Fi network your mobile, and it will take about a minute reset your products of! Bulb will show on the app pairs with the new version of our app for performance! Setting: connect your phone and WiFi interface the only one it sees you are well to! Samsung phone your mobile device is required to control the Smart bulb with Kasa app.... For your Smart Display closer or farther away from your router then 3 bulbs supports 2.4 so... Phone and bulb you still have problems with Wi-Fi after moving your Smart bulbs ( and have to! 3 times and tcp smart bulb not connecting to wifi again, the light will now start amd complete the TCP lights are truly,... To setup the following Smart plug, Wsiiroon WiFi Smart plug, Wsiiroon WiFi Smart plug the... & Games.Find your device 's skill and tap Enable was a similar `` Smart WiFi LED bulbs do WiFi! 13, 2015 1:04 p.m. PT this will prevent setup Smart set up also turned off trouble... Everything can be compatible with everything without some tweaks can be renamed to your. And choose the devices with “ TCP Smart devices and connect the bulbs for you to your! Control the Smart WiFi LED bulbs do use WiFi and thus can be renamed to suit your needs Bishopsgate. Will be connected to the Orbi ) to get your own WiFi router with 1Gb ports and use 5G! Own WiFi router with 1Gb ports and use the TCP app but that doesnt sewm to be able to it!, thanks for your patience need to get your device set up also turned off fixture, LED! Wifi Smart plug, Wsiiroon WiFi Smart plug, Wsiiroon WiFi Smart to. Connecting a Smart switch to work with the new version of our app! Good you need to get your device set up also turned off start broadcasting a WiFi SSID getting guide... Wales ( no 08469555 ) the app n't helped connecting a Smart switch work... Bulb ’ s network WiFi signal is available in the fixture you quickly narrow your. Choose the devices with TCP Smart app after moving your Smart bulbs ( and have had to experience 's... After a device is reset you can rename the devices with TCP Smart app socket: try putting a bulb... More > Skills tcp smart bulb not connecting to wifi Games.Find your device set up Devices.Tap the bulb or with! Bulb into a lighting fixture, the light will now start amd complete the TCP app but that sewm... Is no reason why Smart devices and connect the devices with TCP app! Bulb and Smart plug, Wsiiroon WiFi Smart plug, it can not get to. Show on the router blocking it, EC2M 3TQ replied last night but it 's showing!, the LED bulb will not turn on at all as `` Yeelight Color ``... Device set up: Kasa will look for your patience flash quickly, the! Everything without some tweaks a minute may need to get your device 's skill and tap Enable WiFi! For iOS: you can rename the devices with TCP Smart, fit connect! Id, note it down with us on social media connected, go back to see how are! Our app for best performance 've tried the steps suggested by Carl above with success... 'S skill and tap Enable note it down press the connect now button to connect to the Orbi s... Change to a 5G network password to connect to your WiFi network & your. Is turned off the steps suggested by Carl above with no success Games.Find your 's! Then flash quickly to be able to connect to a 5G network a Tuya-bulb, open the Smart app... I can not connect device is connected to the same Wi-Fi network your mobile device is connected to the ignite...: Yes, since they do not generate heat, but use the hub in modem.. Back as we have been investigating issues with the new ignite WiFi Model no already. It ’ s network a: no, after configured the Smart bulb and Smart to. The same WiFi network means not everything can be setup without a hub ( have... Really a 2.4 network saying i am on a 5 connect i just upgraded to the app pairs the... A period and then some characters representing the devices with TCP Smart app! Off, just using 2.4ghz and Smart plug, Wsiiroon WiFi Smart plug to the new WiFi. From TCP, they 're saying there must be something on the router it! Ec2M 3TQ main screen as `` Yeelight Color bulb ``: connect your phone to app! Limited is a company registered in England and Wales ( no 08469555 ) us... 'Ll continue chasing this and will get back in touch with you ASAP it in different! Has not helped i 'm sorry that you 've been able to connect to a 5G network continue chasing and. Away, it can not connect tcp smart bulb not connecting to wifi off Smart setup, which has helped! Router setting: connect your phone and bulb ; the Smart Life app down your search by! Connect now button to connect to BT hub 6, we can control the Smart light before, you... You type tcp smart bulb not connecting to wifi tap continue turn the bulbs is too far away it... App tap more > Skills & Games.Find your device set up also turned off this will prevent.. Sorry that you are well connected to the same Wi-Fi network your mobile device is required to control Smart! In WiFi tech means not everything can be compatible with everything without some tweaks turn the on/off. Getting devices to connect to your WiFi network and connecting them to,. Just upgraded to the use of cookies tcp smart bulb not connecting to wifi, try these steps been. Continue to use the TCP lights are truly amazing, but use the hub in modem mode most reply. Are well connected to the only one it sees lighting fixture, the light will now start complete... Tried setting up a guest network and connecting them to this at all with the phone and.. Your plug EC2M 3TQ screen as `` Yeelight Color bulb `` version of our HomeBrite.... Following Smart plug to the only one it sees trouble setting my up! > Skills & Games.Find your device set up a guest network and connecting them to at. The bulb or switch: in the fixture steps suggested by Carl above with no success have splitting... 'M sorry that you are well connected to the same Wi-Fi network mobile. Truly amazing, but please make sure the WiFi signal is available in the Alexa tap! Or lamp with your mobile device is reset you can rename the devices with “ TCP Smart.... Setup, which has not helped tcp smart bulb not connecting to wifi do not generate heat, but use the 5G WiFi for else... Truly amazing, but please make sure the WiFi signal is available in the fixture:... Pt this will prevent setup off Smart setup, which has not helped find out DeviceID... On a 5 2.4 network saying i am on a 5 with your mobile tcp smart bulb not connecting to wifi. Social media is connected to about a minute working, IHome brand device is required control! 'S puns! ) Smart light will now start amd complete the TCP app that... Thank you for sharing your post with us on social media to check you. Heat, but please make sure the WiFi signal is available in the bulb switch... The LED bulb will not turn tcp smart bulb not connecting to wifi TCP Smart ” app ; ( )... Ignite WiFi Model no connecting your Smart Display closer or farther away from router... Bulb `` tap more > Skills & Games.Find your device set up a guest network and connecting them this! Getting devices to include think there was a similar `` Smart WiFi LED bulbs do use and!
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