aurigny flight refund

IMPORTANT INFORMATION - IT IS YOUR RESPONSIBILITY TO INFORM THE CABIN CREW AS YOU BOARD AN AURIGNY FLIGHT OF ANY CONSUMABLE PRODUCTS THAT MAY CAUSE YOU TO HAVE A SERIOUS ALLERGIC REACTION. Award Points which are not credited automatically for any reason may be credited later at Aurigny’s discretion. If you have already checked in for your flight you will have to call us (01481 267267) or visit one of our customer services desks. It will to allow you to get onto the next available Aurigny flight, subject to space. A seat can be purchased (via the call centre 01481 267267) for the instrument and the seat(s) booked must be dedicated for that item only. For further information on arriving in the Bailiwick, please visit our FAQs section. Where we need to carry out our legal obligations and in line with our data protection policy. Award flights may only be purchased if you have sufficient points in your account. Please call Reservations on 01481 267267 at least 72 hours prior to travel. If you do not pre-select your seats, we will try to seat you together but the positioning of other passengers who have already had their seats allocated seats may prevent us from doing this. I get an error message saying my browser is out of date on the Worldwide by easyJet site? Aurigny Air Services flight delay compensation. Unfortunately, there are no car seats approved for use on Aurigny aircraft. In the event of flight disruption, Aurigny may be unable to provide any special individual assistance for youths. CPP Guernsey ID card We request that you are seated in a window seat for your own comfort and to avoid disturbing you when the adjacent passenger is boarded. It is applicable on all fares (including bookings made via a travel agent) that would normally incur a fee to change. Having registered and logged in to Frequent Flyer - by booking flights through www.aurigny.com or at an Aurigny sales outlet, or through a travel agent using Aurigny's published fares (excluding flights booked as part of an inclusive package holiday). Costs for adding bags can be found under “Fees and Charges”. You have chosen to return from a different airport than the chosen departure airport. Does this need to be paid in advance of travel? This can be done through our manage section on our website. For guidance this means that the maximum size of dog will be 23kgs but this will depend on the breed of dog and it will be the owner’s responsibility to determine whether or not their dog can be safely carried. But in addition, if your flight was canceled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to £510 per person in compensation . Are my Award Points worth cash? Airport Check-in times vary - see individual airports for opening, closing and minimum check-in times. This is subject to availability. You will be seated in an appropriate area of the aircraft and, where possible, in a seat where the armrest to the aisle lifts up. Alderney, Bristol, East Midlands, Exeter, Grenoble, Guernsey, Jersey, Leeds/Bradford, Norwich, Southampton and Stansted are all single terminal airports. https://www.cleartrip.com offers great deals and discounts on Aurigny Airlines ticket booking. A reservation should be made for all dogs. Passengers will continue to be able to travel with the existing hold baggage allowances. Since the introduction of our Unaccompanied Minors Service, several decades ago, there have – rightly – been major advances in child protection requirements and legislation and we have a duty to keep up-to-date with these. The Primary Member can add family members by logging in to the account and clicking My Profile/Add Member for any family members sharing the same family name. DO YOU STILL GIVE EXTRA HOLD BAGGAGE ALLOWANCE TO STUDENTS? Wheelchair assistance through the airport - to and from the aircraft. * Owner must travel with the pet, and must supply their own sturdy, solid plastic/wood type pet carrier. You should only add an additional member to your Aurigny Frequent Flyer account if you have their consent to do so and to provide the personal information requested. You will have to check-in at the desk in Guernsey for your onward flight to Alderney. After your 36th week of pregnancy, or if you’re experiencing complications, we will always need to see your doctor’s letter confirming, that in their opinion, you are fit to fly with us. EasyJet / Gatwick Connects  if you have booked via the Worldwide by EasyJet website, or are using the Gatwick Connects service you need to reclaim your baggage and check it in for your next flight at the Gatwick Connects desk. Passengers travelling to/from Alderney are advised to deliver their clubs to the freight shed in advance. Yes, however there will be a booking fee (see Charges and Fees Summary), for one way or return journeys. Validity of Award Points may not be extended and unused points are not refundable/transferable. Coronavirus (COVID 19) - Advice to passengers. HOW WE USE PARTICULARLY SENSITIVE PERSONAL INFORMATION. Any claim for compensation should be addressed to your insurance company. We may share your personal information with third parties, for example for a possible sale or restructuring of the business. Sporting goods are carried on a Limited Release basis only; Aurigny will not accept responsibility for accidental damage in transit. Due to the high number of people joining, we may not get back to you straight away. The SMART fare includes a hand baggage allowance of one piece with max dimensions of 55cm x 36cm x 20cm and one handbag or essential bag measuring 35cm x 25cm x 20cm. We have specialist stair climbing equipment (S-MAX) to help passengers up and down the aircraft stairs of the ATR and Embraer. We understand that our baggage gauges are slightly smaller than some other airlines, this is due our aircraft baggage lockers being smaller than other airlines and to enable more customers to carry their baggage on board. If arriving into Manchester please see Premiere Handling, or at London Stansted, Bristol or East Midlands, go to the Swissport check-in desk. It does not include data where no natural person can be identified from the data. •our regulatory obligations require us to do. Small lithium batteries and cells are found in mobile phones, watch batteries, MP3 players, cameras and laptops. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. You can cancel your ticket or can modify it within a given period of time without paying any charge. We have taken the difficult decision to close our Unaccompanied Minors Service to children under the age of 14, for journeys to and from the UK, taking place after Monday 5th November. The following items may NOT be carried under any circumstances - compressed gases, corrosives, explosives, flammable liquids. (Please note that pre-paid seat fees are not refundable or transferable if you change flight). Awards Points are not redeemable for cash. We are aware of the impact this is likely to have, and although the number of children using the service is relatively small, we fully appreciate and understand the implications for those families using it. Limited quantities of liquids, gels and pastes may include: All liquid containers must be carried in a separate clear plastic, zip-top or re-sealable bag that does not exceed 20 cm x 20cm (8 inches x 8 inches) or equivalent to one litre capacity. We may only use information relating to criminal convictions where the law allows us to do so. Yes, it is available on all Aurigny routes. •Marketing, advertising and promotion activities. •provide anonymised statistical data on our products, services, overall performance and customer service. Your child will not need a passport to travel to and from the UK with an adult until they are 16 years old provided they are travelling with you in the same booking. You have chosen to return from a different airport than the chosen departure airport. **If you are asked to check the size of your bag in the gauge ALL parts (including wheels and handles) must fit comfortably inside without being forced. Award Points are non-refundable, however, any taxes paid will be refunded upon written request to Aurigny Customer Services and subject to an administration charge. What are the age definitions of youths, children and infants? Yes. Aurigny will provide a complimentary ticket (subject to availability) to the Companion for any ‘positioning’ legs of the journey, i.e. To clarify, we will not accept liability for damage to parts of the suitcase or bag that sit proud of it and can be easily damaged by an airport conveyor belt. Our registered office and contact details are as follows: Aurigny is a "data controller". Redemption points cover the cost of the fare, all taxes/charges and any other fees must be paid for by credit/debit card at the end of the booking. Please note, Aurigny reserves the right to cancel and offer for resale any reservation not taken up by the latest time specified. WHAT KIND OF FARE DO I RECEIVE USING MY FREQUENT FLYER REWARD POINTS? RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION. Please note that at certain airports items can take a number of days to reach the Lost Property department due to the local procedures and this is entirely outside of the control of Aurigny. You can add extra hold baggage to LIGHT, SMART and FLEXI fare types during the booking process up to three hours before departure and up to three items in total per passenger. An email will be sent confirming the registration has been successful along with a frequent flyer membership number and password. We have also experienced significant issues when flights with Unaccompanied Minors are disrupted, particularly if this involves an unscheduled overnight stop. Alderney to London Gatwick via Guernsey, when you click the 'Cancel' button under the first flight this will also cancel the onward flight, but not any return flights. In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations. Can I use a car seat for my infant during the flight? Using your PIR reference number and surname you can check the status of your missing baggage here -, https://wtrweb.worldtracer.aero/WorldTracerWeb/pax.do?airlineCode=GR. Depending on your fare type there may be a charge for doing this. Yes, you can add a bag one way to your booking up to three hours before departure through Aurigny.com or our call centre 01481 267267, or later at the Airport. The front wheel must be removed and securely attached to the frame. Open any packaging for food or drink available on-board and lay this out on the tray. They will book the pet for you and provide a quote. FLIGHT BOOKINGS AFTER 19th APRIL If your flight booking is for after the 19th of April the advice below continues to apply. There is no minimum age for the carriage of infants on Aurigny flights, however, we recommend that for babies under 4 weeks of age you check with your doctor. When a stringed instrument is transported by air, it may be exposed to dramatic changes in temperature and pressure, which can cause the instrument’s headstocks to crack or snap off. An Aurigny spokeswoman said the airline would only be processing the cancellations online using the airline's website, as its call centre was overwhelmed today. We cannot guarantee these will be where you prefer to sit, or next to somebody travelling with you. The passenger must travel on the same flight and in the adjacent seat, i.e. A range of services are available from us or other service providers at the airports. (Maximum 2 weapons per case). The cabin crew will withdraw any such items for sale during your flight and also request that other passengers refrain from opening/consuming any such items that they may have brought on board with them. All passengers are required to self-isolate for 14 days on arrival in to the Bailiwick, except under certain circumstances. The securing of items in the cabin must comply with the requirements of EASA Regulations: CAT.OP.MPA.160 (a) and (b), specifically that only items that can be adequately and securely stowed should be taken in the cabin and items that might cause injury or damage, or obstruct aisles or exits if displaced are stowed so as to prevent movement. Yes, human ashes may be carried on-board provided the container is securely sealed and fits within your permitted hand-baggage allowance. Minimum Check-in/Bag drop 60 minutes. On this route, a majority of Unaccompanied Minors travel for schooling and there are family networks at both ends of the journey. Aurigny Air Services compensation of up to €600 is available for delayed and cancelled flights as per Regulation (EU) No 261/2004. DO I HAVE TO MAKE A SEAT SELECTION AT THE TIME OF MAKING MY RESERVATION, OR CAN I DO THIS AT CHECK-IN? Acceptable forms of PHOTO ID include VALID in date: Passport (including up to 6 months out of date) No photo copies permitted This means, in the event of accidental damage in transit, the cost of the items will not be covered by the airline. No single hold bag can exceed the maximum weight limit of 23kg. National ID card Please try again or contact our customer service team. However it may be necessary for you to arrange for the bag to be collected on arrival. Can I buy additional Award Points?No, there is no facility to purchase extra Award Points at this times * More than one animal from the same family may be carried provided the combined weight of the pets and the 1 crate does not exceed 23 kgs and the pets have enough space to stand up/turn around and lie down comfortably. Get a break down on Aurigny Air’s fees and latest flight information. This covers the paperwork, special handling and entitles you to 1 piece of hold luggage for the firearm (at up to 20kgs.) If a child is already planning to travel with another person, such as a family member or friend (aged 16 and over) who can provide the necessary assistance, this can be booked in the normal way. What is a Household Account?Any Aurigny Frequent Flyer member can invite up to six additional family members to join a Household Account (making a total of 7 members including the Primary Member). Sporting goods and their travel bags including but not limited to golf clubs, windsurfers, skis, bicycles, sporting weapons, etc. How do I create a Household Account? Director of Public Health, Dr Nicola Brink issued the recommendation yesterday, following analysis of the numbers of confirmed cases worldwide and the evidence of probable community … An accompanying adult passenger is permitted to carry onboard on their behalf: a carrycot or small wheeled collapsible buggy or a car seat and a reasonable amount of food and drink for the flight in a baby changing bag. If you have been denied boarding due to over booking or miss a connection then you are also eligible for compensation. This enables you to have any incomplete or inaccurate information we hold about you corrected. A parent/guardian must agree a disclaimer on our website acknowledging the young person can take care of themselves during any delays and disruption, including unexpected overnight diversions. If you fail to turn up for a flight which you are booked on or are checked- in for, there is a possibility of losing the whole value of your ticket. Minimum Check-in/Bag drop 45 minutes for Southampton flights. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information. Advertiser Disclosure: Many of the credit card offers and links that appear on the website are from credit card companies or websites from which Seatlink.com receives compensation.However, this compensation does not impact how and where products appear on this site. Costs for changing names can be found under “Fees and Charges”. Use the Manage section and follow the instructions. No refunds will be made in such cases. It must be this person who contacts Aurigny. We may also collect, store and use the following Special Category Data: Information about your health, including any medical condition, health and sickness records, information about criminal convictions, offences and allegations. If you require 2 pieces of hold luggage, you would need to purchase an additional bag allowance. 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